Refund Policy

At copenhagenanoncph.com, we strive to ensure your satisfaction with every purchase. However, if you are not entirely happy with your order, we offer a refund policy under the following conditions:

Eligibility for Refunds

• Refunds are only applicable for items returned within 14 days of delivery.
• The product must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase (order number or receipt) is required for all refund requests.

Non-Refundable Items

Certain items are exempt from refunds, including:

• Perishable goods (e.g., food, beverages).
• Products marked as “final sale” or “non-refundable” at the time of purchase.

How to Request a Refund

To initiate a refund, please contact our customer support team. Provide your order details and reason for the return. Once your request is approved, you will receive instructions on how to proceed.

Processing Refunds

• Approved refunds will be processed within 7-10 business days after we receive the returned item.
• The refund will be issued to the original payment method used for the purchase.

Exchanges

If you prefer an exchange for a different product, please indicate this when submitting your refund request. Exchanges are subject to product availability.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us immediately. We will arrange for a replacement or refund at no additional cost.

Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item).
• Original shipping fees are non-refundable.

For further assistance, please refer to our FAQ section or contact our support team.